RETURN & EXCHANGE POLICY

Due to the high costs associated with international shipping, all orders placed outside of the US are not eligible for return or exchange. We sincerely apologize for this inconvenience, however, we are working hard to find a solution to this in the future.

  1. If you ordered the incorrect size and need to place a new one, you will be required to place a new order and cover the new shipping expenses. Customer will be eligible for credit towards new purchase if products are shipped in new condition back to our US warehouse.
  2. If Palm packaged your order incorrectly and you received the wrong item, you will be refunded 100% of the item cost and 25% of the shipping cost. Customer will have to provide proof of incorrect item received.

WARRANTY POLICY

We absolutely understand that we are not immune to the occasional defect and will always stand behind our products.

We take pride in providing quality products to the modern athlete. We also believe we have a responsibility to educate our customers to the best of our ability on how to choose the best product(s) to best suit their style. 

  1. If your product became defective within 30 days of delivery, Palm will refund your order 100% including shipping (not duties). Product must be approved by our customer service team as a defective product.

 

To get the most out of your products, we highly recommend that you consider some of the following topics:

  1. What is the difference between a Cabretta and Synthetic (Vegan) leather?
  2. How often should you rotate your gloves?
  3. How to reduce sweat marks on headwear with our technical Water and Sweat-Resistant fabrics.

    If you would like to contact our support team, please fill out our Contact Form.


    UPDATE ADDRESS POLICY

    If you accidentally typed in the wrong address, you may be able to update with our self-service process. There are 2 ways that you can update your shipping address, as long as your order has not shipped.

    1. Locate your original Order Confirmation email
      1. Scroll down to the Shipping Address section
      2. Click on "Update Address"
      3. Once you save your address it will automatically reflect in your unfulfilled order.
    2. On the Order Confirmation page
      1. Just after you place your order and you are still on the Order Confirmation page, there is a button near your shipping address labeled "Update Address"
      2. Once you save your address it will automatically reflect in your unfulfilled order.

    Palm will never change a shipping address without the customers approval and will not be responsible for addresses incorrectly typed or missing information such as Apt/Ste/etc. If the package is Returned To Sender because it was missing information, the Customer will be required to purchase a new shipping label to receive the order.

    LOST SHIPMENT / DID NOT RECEIVE POLICY

    We absolutely understand the frustration of when an order doesn't show up on time or gets lost. If this happens to you, please be sure to read our steps below.

    Shipping issues do occasionally occur, but please remember that once Palm hands your order over to a carrier, we cannot control any delays or missed deliveries.

    1. All orders will come standard with $200 of insurance. If you need additional coverage, please purchase more upon checkout to cover the cost of your full order.  

    For any questions regarding this policies, please fill out our Contact Form for assistance.

     

    ORDER PROCESSING & SHIPPING POLICY

    Upon placing an online order, please allow for 1-3 business days for us to fully process your order. This includes having one of our team members pick and pack your order and deliver to either USPS or UPS. If you purchased an expedited shipping service such as USPS International Priority or UPS International Ground, please note that this is only pertaining to the time of transit and does not expedite the order processing time. We aim to have orders packed and shipped within a maximum of 3 business days of order date so that you can be enjoying your gear as soon as possible. During peak holiday business and promotional periods, our fulfillment periods may be extended but will be clearly outlined on the checkout page to ensure proper expectation of receipt of goods.

    For any questions regarding these policies, please fill out our Contact Form  please or open a chat with us for assistance.