Frequently Asked Questions

Policies

If you have any help regarding things like Exchange/Return Policies, or maybe you need to update your shipping address, we have a dedicated page that outlines all of our policies. Please be sure to read through all that will pertain to an existing or potential order to see how Palm operates.

View E-Commerce Policies 

Gloves Education

A synthetic material tends to be a tad more durable than an all-leather golf glove. However, leather golf gloves are far more breathable, soft, and comfortable. The lighter material allows for the golf glove to feel like a second layer of skin. The quality of leather only further enhances these qualities, and so we use AAA Cabretta leather, the highest grade of leather for golf gloves to provide the highest quality fit and feel. 

There are a lot of factors that can alter the lifespan of your glove such as weather, grip pressure, and club grips. The average lifespan for a AAA cabretta leather glove is around 8-12 rounds.

- If you notice that your glove is wearing quicker in your palm, this is an indication that your grip pressure is too tight.

 - If you are playing in warmer conditions, we recommend rotate your gloves to allow gloves to dry before use.

 - If you notice the palms of your grips are turning black, you may need to regrip your clubs.

A properly fitting golf glove is a highly overlooked piece of equipment, but is as important as the ball or clubs you use! A golf glove should fit like a second layer of skin. The glove should feel comfotable and tight across your fingers and palm with no extra material. The strap of the glove should be able to come across about 75%-80% with room for adjustments during use. View our Sizing Chart to see which size is right for you.

Orders & Shipping

If you accidentally typed in the wrong address, you may be able to update with our self-service process. There are 2 ways that you can update your shipping address, as long as your order has not shipped.

  1. Locate your original Order Confirmation email
    1. Scroll down to the Shipping Address section
    2. Click on "Update Address"
    3. Once you save your address it will automatically reflect in your unfulfilled order.
  2. On the Order Confirmation page
    1. Just after you place your order and you are still on the Order Confirmation page, there is a button near your shipping address labeled "Update Address"
    2. Once you save your address it will automatically reflect in your unfulfilled order.

Palm will never change a shipping address without the customers approval and will not be responsible for addresses incorrectly typed or missing information such as Apt/Ste/etc. If the package is Returned To Sender because it was missing information, the Customer will be required to purchase a new shipping label to receive the order.

Orders take about 1-3 business days to process. While we're all dealing with COVID, we ask that you are patient with us as you may see slight delays as we are trying our best to limit staff packing orders. As soon your order ships, you will receive a separate email notification. Please note, expedited shipping only reflects in your transit time, not order processing. Palm will not be responsible for items shipped to the incorrect address. 


First-Class Mail:
Est. 2-4 business days
Priority Mail: Est. 1-3 business days
UPS Ground: Est. 2-5 business days

Dealers

Palm is sold both online and in-stores within the US. For a full list of stockists check out our store locator.

Help Center

If we weren't able to answer your questions with some of our FAQ above, we are more than happy to get you connected with one of our team members.

Visit our Help Center - Contact Form to submit an inquiry and one of our team members will get back to you within 2-4 business days.

Exchanges & Returns

Palm products come standard with a 30-day Exchange/Return Window from the date you order was received. If you need to return any items in your order we can happily help initiate the process that for you. A few important things to note:

  1. Palm will issue requested return labels on refunds, and the cost of the postage will be reduced from the total refund amount. The total refunded amount will be clearly outlined once the refund has been issued.
  2. Upon receiving your returned item(s), please allow for 7-10 business days for our team to fully process your return and refund. You will receive an automated email response letting you know that your order has been refunded.
  3. The products must be returned in the same condition in which received which includes proper packaging. If the item(s) are received damaged, the Customer is subject to a 10% restocking fee or may be ineligible for a refund.
     - Headwear must be returned in a constructed box and not a poly mailer

To start an exchange, please click here.

Enter your order number and email address associated to the original order and you will have the option to exchange your products for a different size/color.

Please note: If you are attempting to exchange for an entirely different item, and not just an exchange for size, please send an email to fore@palmgolfco.com to provide the exchange details.

Click here to start your return and print your return label. Return Shipping Labels are $6.00. This amount will be deducted from your refund. You are welcome to use your own shipping label and not purchase one from Palm. Merchandise must be returned within 30 days from the date of purchase.

  1. Once submitted, a return shipping label will be generated and emailed to you.
  2. Place your items back in your original package and attach the shipping label to the outside, then drop off at your nearest USPS.
  3. Remember to keep your tracking number!

Please allow 10-14 days for your return to arrive to our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear in your account.

Unfortunately, our returns address is not available. All returns must be processed through our returns page by clicking here.

Any unauthorized return labels will not be processed and sent back to sender.

Yes! To start an return, please click here. You will need to enter your order number and email address associated to the original order and you will have the option to exchange your products for a different size/color. If you need to exchange for a different product, please reach out to our customer support team by clicking here.

If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used.

If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.

Shipping

U.S. & Canada Shipping only. We do not offer any other shipping options at this moment.

US PO Box ShippingPO Boxes & APO/FPO addresses are limited to only standard shipping method.  Expedited shipping methods are unavailable at this time. 

Standard / ground order processing: Allow 2-3 business days (excluding weekends & all US Federal holidays) for processing before order ships from our warehouse.

Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

If an item is missing from your order, please reach out to our customer support team by clicking here. We apologize for any inconvenience and will do our best to ship any remaining items to you as quickly as possible.

Join our Palm Rewards Member loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up.

Orders placed with a standard shipping method will take 1-3 business day to process. Selecting a priority or expedited shipping only refers to the shipping time, not processing time. If you are uncertain of your arrival time, please reach out to our customer support team for any further information.

If you accidentally typed in the wrong address, you may be able to update with our self-service process. There are 2 ways that you can update your shipping address, as long as your order has not shipped.

1.     Locate your original Order Confirmation email

1.     Scroll down to the Shipping Address section

2.     Click on "Update Address"

3.     Once you save your address it will automatically reflect in your unfulfilled order.

2.     On the Order Confirmation page

1.     Just after you place your order and you are still on the Order Confirmation page, there is a button near your shipping address labeled "Update Address"

2.     Once you save your address it will automatically reflect in your unfulfilled order.

Palm will never change a shipping address without the customers approval and will not be responsible for addresses incorrectly typed or missing information such as Apt/Ste/etc. If the package is Returned To Sender because it was missing information, the Customer will be required to purchase a new shipping label to receive the order.

You will receive a shipping confirmation email once the order has shipped from our warehouse. The email will contain information to track your order.

You can also check your order status by clicking here.

Yes, orders shipping to a US PO Box & APO/FPO addresses are limited to only a standard shipping method. UPS Ground or expedited shipping methods are unavailable at this time.

We absolutely understand the frustration of when an order doesn't show up on time or gets lost. If this happens to you, please be sure to read our steps below.

Shipping issues do occasionally occur, but please remember that once Palm hands your order over to a carrier, we cannot control any delays or missed deliveries.

1.     The best solution is to always include Route Shipping Protection to your order. This is our affordable service which protects any lost or stolen packages and is automatically activated unless removed from your order at checkout. It typically costs about $0.50 - $1.50 depending on your order total. If you already have purchased this add-on service, the easiest way for you to resolve this issue is to view https://claims.route.com. All you need is your order number and email address. You will be prompted to either request a replacement or refund. That’s it!

2.     If you did not purchase Route Shipping Protection, you will have to File A Claim through the shipping carrier in which you chose at checkout. 

1.     USPS File A Claim (Please note that you will have to create an online account in order to file and will have to upload information such as Proof of Receipt, Tracking Information, etc.)

2.     UPS File A Claim (Please note that you will have to create an online account in order to file and will have to upload information such as Proof of Receipt, Tracking Information, etc.)