Frequently Asked Questions
Palm products come standard with a 30-day Exchange/Return Window from the date you order was received. If you need to return any items in your order we can happily help initiate the process that for you. A few important things to note:
- For Exchanges: Palm will cover the cost of the return and the exchange at no cost to the customer.
- For Returns: Palm will issue requested return labels on refunds, and the cost of the postage ($10 USD) will be reduced from the total refund amount. The total refunded amount will be clearly outlined once the refund has been issued.
- Upon receiving your returned item(s), please allow for 7-10 business days for our team to fully process your return and refund. You will receive an automated email response letting you know that your order has been refunded. Palm does not issue refunds on the cost of shipping. The refunded amount will be for the cost of the product as well as taxes. In the case there was a shipping cost associated with the order, that will not be refunded.
- Please note, Palm does not provide return labels for the Palm Stand Golf Bag unless there is a manufacture defect on the product and is approved by Palm.
- The products must be returned in the same condition in which received which includes proper packaging. Products that are worn, washed, or tags removed will not be eligible for exchange or return.
To start an exchange, please click here.
Enter your order number and email address associated to the original order and you will have the option to exchange your products for a different size/color.
Click here to start your return and print your return label. Return Shipping Labels are $10.00. This amount will be deducted from your refund. Merchandise must be returned within 30 days from the date of purchase.
- Once submitted, a return shipping label will be generated and emailed to you.
- Place your items back in your original package and attach the shipping label to the outside, then drop off at your nearest USPS.
- Remember to keep your tracking number!
Please allow 10-14 days for your return to arrive to our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear in your account.
Unfortunately, our returns address is not available. All returns must be processed through our returns page by clicking here.
Any unauthorized return labels will not be processed and sent back to sender.
Yes! To start an return, please click here. You will need to enter your order number and email address associated to the original order and you will have the option to exchange your products for a different size/color. If you need to exchange for a different product, please reach out to our customer support team by clicking here.
If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used.
If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.
*Please note: this feature is only available on desktop and will not work on mobile.
If you accidentally typed in the wrong address, you may be able to update with our self-service process. There are 2 ways that you can update your shipping address, as long as your order has not shipped.
- Locate your original Order Confirmation email
- Scroll down to the Shipping Address section
- Click on "Update Address"
- Once you save your address it will automatically reflect in your unfulfilled order.
- On the Order Confirmation page
- Just after you place your order and you are still on the Order Confirmation page, there is a button near your shipping address labeled "Update Address"
- Once you save your address it will automatically reflect in your unfulfilled order.
Palm will never change a shipping address without the customers approval and will not be responsible for addresses incorrectly typed or missing information such as Apt/Ste/etc. If the package is Returned To Sender because it was missing information, the Customer will be required to purchase a new shipping label to receive the order.
Orders take about 1-3 business days to process. Processing times are defined as the time it takes for our team to receive, pick, and pack your order. This is not relative to your shipping time. As soon your order ships, you will receive a separate email notification. Please note, expedited shipping only reflects in your transit time, not order processing. Palm will not be responsible for items shipped to the incorrect address.
First-Class Mail: Est. 2-4 business days
Priority Mail: Est. 1-3 business days
UPS Ground: Est. 2-5 business days
If an item is missing from your order, please reach out to our customer support team by clicking here. We apologize for any inconvenience and will do our best to ship any remaining items to you as quickly as possible.
You will receive a shipping confirmation email once the order has shipped from our warehouse. The email will contain information to track your order.
Yes, orders shipping to a US PO Box & APO/FPO addresses are limited to only a standard shipping method. UPS Ground or expedited shipping methods are unavailable at this time.
We absolutely understand the frustration of when an order doesn't show up on time or gets lost. If this happens to you, please be sure to read our steps below.
Shipping issues do occasionally occur, but please remember that once Palm hands your order over to a carrier, we cannot control any delays or missed deliveries.
1. The best solution is to always include Route Shipping Protection to your order. This is our affordable service which protects any lost or stolen packages and is automatically activated unless removed from your order at checkout. It typically costs about $0.50 - $1.50 depending on your order total. If you already have purchased this add-on service, the easiest way for you to resolve this issue is to view https://claims.route.com. All you need is your order number and email address. You will be prompted to either request a replacement or refund. That’s it!
2. If you did not purchase Route Shipping Protection, you will have to File A Claim through the shipping carrier in which you chose at checkout.
1. USPS File A Claim (Please note that you will have to create an online account in order to file and will have to upload information such as Proof of Receipt, Tracking Information, etc.)
2. UPS File A Claim (Please note that you will have to create an online account in order to file and will have to upload information such as Proof of Receipt, Tracking Information, etc.)
All Palm products come standard with a 30-day warranty, limited to manufacturing defects, from the date your order was placed. We absolutely understand that we are not immune to the occasional defect and will always stand behind our products. We take pride in providing quality products to our customers.
If you would like to contact our support team to discuss a warranty issue, please fill out our Contact Form.
A synthetic material tends to be a tad more durable than an all-leather golf glove. However, leather golf gloves are far more breathable, soft, and comfortable. The lighter material allows for the golf glove to feel like a second layer of skin. The quality of leather only further enhances these qualities, and so we use AAA Cabretta leather, the highest grade of leather for golf gloves to provide the highest quality fit and feel.
There are a lot of factors that can alter the lifespan of your glove such as weather, grip pressure, and club grips. The average lifespan for a AAA cabretta leather glove is around 8-12 rounds.
- If you notice that your glove is wearing quicker in your palm, this is an indication that your grip pressure is too tight.
- If you are playing in warmer conditions, we recommend rotate your gloves to allow gloves to dry before use.
- If you notice the palms of your grips are turning black, you may need to regrip your clubs.
A properly fitting golf glove is a highly overlooked piece of equipment, but is as important as the ball or clubs you use! A golf glove should fit like a second layer of skin. The glove should feel comfotable and tight across your fingers and palm with no extra material. The strap of the glove should be able to come across about 75%-80% with room for adjustments during use. View our Sizing Chart to see which size is right for you.
If we weren't able to answer your questions with some of our FAQ above, we are more than happy to get you connected with one of our team members.
Visit our Help Center - Contact Form to submit an inquiry and one of our team members will get back to you within 2-4 business days.