Frequently Asked Questions

Policies

If you have any help regarding things like Exchange/Return Policies, or maybe you need to update your shipping address, we have a dedicated page that outlines all of our policies. Please be sure to read through all that will pertain to an existing or potential order to see how Palm operates.

View E-Commerce Policies 

Gloves 101

A synthetic material tends to be a tad more durable than an all-leather golf glove. However, leather golf gloves are far more breathable, soft, and comfortable. The lighter material allows for the golf glove to feel like a second layer of skin. The quality of leather only further enhances these qualities, and so we use AAA Cabretta leather, the highest grade of leather for golf gloves to provide the highest quality fit and feel. 

There are a lot of factors that can alter the lifespan of your glove such as weather, grip pressure, and club grips. The average lifespan for a AAA cabretta leather glove is around 8-12 rounds.

- If you notice that your glove is wearing quicker in your palm, this is an indication that your grip pressure is too tight.

 - If you are playing in warmer conditions, we recommend rotate your gloves to allow gloves to dry before use.

 - If you notice the palms of your grips are turning black, you may need to regrip your clubs.

A properly fitting golf glove is a highly overlooked piece of equipment, but is as important as the ball or clubs you use! A golf glove should fit like a second layer of skin. The glove should feel comfotable and tight across your fingers and palm with no extra material. The strap of the glove should be able to come across about 75%-80% with room for adjustments during use. View our Sizing Chart to see which size is right for you.

Orders & Shipping

If you accidentally typed in the wrong address, you may be able to update with our self-service process. There are 2 ways that you can update your shipping address, as long as your order has not shipped.

  1. Locate your original Order Confirmation email
    1. Scroll down to the Shipping Address section
    2. Click on "Update Address"
    3. Once you save your address it will automatically reflect in your unfulfilled order.
  2. On the Order Confirmation page
    1. Just after you place your order and you are still on the Order Confirmation page, there is a button near your shipping address labeled "Update Address"
    2. Once you save your address it will automatically reflect in your unfulfilled order.

Palm will never change a shipping address without the customers approval and will not be responsible for addresses incorrectly typed or missing information such as Apt/Ste/etc. If the package is Returned To Sender because it was missing information, the Customer will be required to purchase a new shipping label to receive the order.

Orders take about 1-3 business days to process. While we're all dealing with COVID, we ask that you are patient with us as you may see slight delays as we are trying our best to limit staff packing orders. As soon your order ships, you will receive a separate email notification. Please note, expedited shipping only reflects in your transit time, not order processing. Palm will not be responsible for items shipped to the incorrect address. 


First-Class Mail:
Est. 2-4 business days
Priority Mail: Est. 1-3 business days
UPS Ground: Est. 2-5 business days

Dealers

Palm is sold both online and in-stores within the US. For a full list of stockists check out our store locator.

COVID-19

Our top priority is protecting the health of our workers and customers. As we are packing orders, shipping materials are being sanitized after use. We've limited our in-house staff while packing orders to maintain social distancing. While we are doing our best to mail orders within 1-2 days of date placed, you may experience a slight delay due to reduced staff. Rest assured, we are making sure all orders are shipped in a timely manner. Please note, that due to COVID-19, we have noticed some delays from USPS and UPS. We appreciate all on the front line that help us stay open, so please be understanding during these times for any short delays. If you notice unusually long waiting times, please reach out to us and we will look into this further.

Help Center

If we weren't able to answer your questions with some of our FAQ above, we are more than happy to get you connected with one of our team members.

Visit our Help Center - Contact Form to submit an inquiry and one of our team members will get back to you within 2-4 business days.